Please refer to the “Frequently Asked Questions” below. If you need additional assistance, please call the Foundation office at (216) 621-2901.
My email address is not recognized
You have not set up an account or the account was set up under another email address. Please call the Foundation office and we can help.
A previous staff person set up the Account. How can I gain access to my organization’s Account?
Please call the Foundation office and we can transfer the account to a new email address.
I uploaded the wrong document. How can I delete it?
Click on the “delete file” icon, under your uploaded document.
I have started several applications that will not be submitted. How do I delete them?
At the bottom of the application, there is an “Abandon Request” button, on the left side.
I can’t find the reporting requirement.
Log in to to the grants management system. From your dashboard, go to the “Active Requests” tab and scroll to the relevant request. Within that request, see the “Follow Up Forms”. Click the “edit” button, to complete your report.
Can we change or delete our application after we submit it?
Once you hit the submit button you cannot change or delete the application. You can, however, contact our office and we can make minor changes on our end to your application.
We have additional documents that we would like to send to you. How do we upload them?
We prefer to have only the documents that are required. However, if you have information that you feel is necessary for our staff you can contact our office and we can assist you.
Our organization is working with a fiscal sponsor. How do we set up an account for our organization?
If you are working with a fiscal sponsor, we ask that you contact the Foundation office before proceeding.
Can we complete a “paper” application and mail it to you?
The Foundation will only accept applications submitted online. The application then becomes a permanent part of our database. In addition, if your organization were to receive a grant, the grant agreement and all reports are completed in the online grants management system.